Printing Plates Service Technician (f/m/d)

In the described role you are a member of the Technical Service team, providing global customer and industry support for the XSYS nyloflex® and nyloprint® printing plate range as well as 1st line Application Service for ThermoFlexX imager and Catena-E exposure units.

RESPONSIBILITIES

  • Worldwide technical customer support including customer visit.
  • Perform root cause analysis and do troubleshooting for technical issues reported by customers
  • Give platemaking training to customers and optimise process parameters on commonly used processing equipment like LAMS laser, exposure as well as washout units
  • Printing plate related first line service for ThermoFlexX imager and exposure units
  • Conduct customer audits in the course of the XSYS FlexoExpert platemaking certification programme
  • Provide technical training and product information through presentations to customers, distributors and colleagues
  • Document analyses and visits within technical reports
  • Extensive internal and external communication in English
  • Run internal and customer related projects
  • Hands-on platemaking of customer benchmark requests

QUALIFICATIONS

  • Bachelor’s degree in printing technology or a comparable education
  • Fundamental understanding of printing technologies required
  • Knowledge about commonly used repro workflows for flexographic or letterpress platemaking beneficial
  • Knowledge of PrePress software for flexo platemaking a plus
  • Experience in operating usually used processing equipment for flexographic or letterpress plates is beneficial
  • Ability to quickly learn how to handle machine operating software
  • Several years of experience gained in the field, including analysis of technical problems and providing solutions within technical reports
  • Experience with standard MS Office software (Word, Excel, PowerPoint) required
  • Team player with strong interpersonal skills
  • Passion for technology; desire to learn new things
  • Willingness to travel frequently (up to 50 %)
  • Strong service and hands-on mentality
  • Motivated self-starter
  • Well-developed communication and language skills; English mandatory, German a plus
  • Valid driving license class B

OUR OFFER

  • An international collaborative and innovative work environment
  • Plenty of scope for personal development and space to get involved in shaping XSYS customers’ service experience
  • Competitive salary and benefits based on candidate experience

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