Second Line Prepress Equipment Technician (m/f/d)
- Belgium, Ieper
- 18.12.2023
YOUR TASKS:
- You provide technical support for printing plate processing equipment by either remote or on site support. Expected travel ~50%.
- You respond to first line support or end user software or hardware queries via ticketing system or other communication channels.
- You guide First Line support technicians and/or end user through the required steps to resolve the matter or escalate it to third line support as and when necessary.
- You document the technical visits and highlight possible improvements towards design or production.
- You update and develop technical material, such as written procedures (technical documentation) or tutorial movies for the self-service support database.
- You closely cooperate with all functions in the factory, i.e. production, R&D, Business Office support, purchasing, etc.
- You provide technical trainings to the First Line Service / distributor technicians / customers.
- You actively support the further development of remote capabilities with R&D.
YOUR PROFILE:
- You are an educated technician in the field of electrical engineering, mechatronics or a comparable education.
- You are experienced in supporting equipment, either remotely or at the customer site.
- You are able to work independently, self-dependent in the team.
- You are fluent in English, knowledge of Dutch and other languages is an advantage.
- You are highly motivated, have a hands-on mentality and communicate well with other functions.
- You have experience in using standard PC software (MS Office), knowledge of CRM/ticketing systems, OBS Studio & Power Director is beneficial as well as CAD / PLC programming.
OUR OFFER:
- We are a “company on the move“ – this gives you the opportunity to bring and implement your own ideas
- We offer advanced trainings to ensure personal development
- We provide you a secure job in a global company
- You can participate in a motivated and committed team
- We offer a competitive salary package including attractive benefits
Become a part of a leading global prepress consumables and solutions provider in the packaging industry!
Please contact us for further questions. We are happy to help you.
XSYS Prepress N. V.
Kelly Dewilde
TEL: 0494 500 260
Mail: kelly.dewilde@xsysglobal.com
XSYS Global is a leading global prepress consumables and solutions provider for the packaging industry. The company operates globally and is one of the market leaders in the industry. To enlarge our activities and strengthen our success in the packaging industry, especially for our ThermoflexX & Catena as well as for our nyloflex® equipment, we are searching for a qualified and motivated person to be based in the factory in Ieper, Belgium
More information about XSYS Prepress can be found at https://www.xsysglobal.com.