Technical Advisor

Job Summary:

As Technical Advisor, you will play a crucial role in providing technical support for our plates and equipment, offering solutions to our customers via phone, email, video messaging software, and in the field. This position required extensive knowledge of flexographic printing technology, hardware, and software, along with a willingness to travel up to 75% of the time to support our clients throughout North America.

Responsibilities:

  • Provide technical support for XSYS plates, performing new product setups, optimizations and supporting plate to print performance
  • Troubleshoot plate processing hardware and software issues on-site and remotely to ensure optimal performance and customer satisfaction
  • Collaborate with the technical service team to diagnose and resolve complex technical problems promptly
  • Conduct product demonstrations and training sessions for clients to enhance their understanding and usage of products and machinery in our portfolio
  • Serve as a technical liaison between customers and engineering, R&D, and sales teams to relay feedback and suggest product improvements
  • Stay updated on industry trends, advancements, and competitor offerings to provide informed recommendations and solutions

 

Requirements:

  • High School Diploma or Equivalent
  • 5+ Years within the field of Flexographic printing, with a strong focus on technical service
  • Proven experience in a technical support role, preferably within the printing or packaging industry
  • In-depth knowledge of flexographic printing technology, including plates, lasers and imagers
  • Proficiency in troubleshooting hardware and software issues independently and efficiently
  • Strong communication and interpersonal skills
  • Ability to travel domestically and internationally up to 75% of the time.

 

Start Date: Immediately
Vacation: 15 days (3 weeks), 1 personal day off

Other Benefits: Day one access to health and wellness benefits including Health, Dental, Vision, Voluntary Life, Hospital Indemnity, Accident, Critical Illness, and 100% Company Paid STD, LTD, and Basic Life Insurance; Car Allowance, company provided cell phone and laptop computer, standard 401(k) with company match & 4% safe harbor match (effective 1st of the month after 30 days and 100% vested from day one in the plan).


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